RESERVATION AND PAYMENT
THE OPPORTUNITIES OF CONSTRUCTOUR AND HOW TO PROPERLY SELECT TOURS
ORGANIZATIONAL ISSUES AND FEEDBACK
CONSTRUCTOUR is always prepared to help our customers if they are in a pickle. Customer Service operators will provide urgent consultations and if required, immediately connect you to the police, ambulance service and other emergency services. Broadly speaking, you won’t be face to face with your problems.
Should an emergency arise including personal threat or that to your private property, accident or unforeseen emergency, you need to:
- contact us by phone or send an email (go to the Contacts Section);
- tell your personal data, contact details, the number of the reserved tour and the matter of your problem to an operator.
Our Customer Service will render urgent information assistance to you and if required, connect to specialized services after your email is processed. This information will be saved in the Customer Service database. Later you will be sent an email informing you on the response actions taken to settle the matter.
Assistance is rendered in Russian and English.
Here are some helpful contacts:
ROSTURISM: +7 (495) 607 35 11
MID / Ministry of Foreign Affairs: +7 (499) 244 24 69; +7(499) 244 16 06; +7(495) 587 88 60
MCHS / Ministry of Emergency Situations: +7 (495) 216 99 99; +7(495) 400 90 61
Fill in this form and send us your message, we will answer within 12 hours.
You can contact us by email, we will respond within 12 hours.
You can contact us by phone (in Russian and English) 24/7 Support Hotline.
+7(977)595-75-11 International (WhatsApp, Viber)
Bld.61 Novocheremushkinskaya St.
123456 Moscow, Russia