Privacy Policy

PRIVACY PROVISIONS

Data Collection

The Company collects personal data such as first name, last name, sex, date of birth, address (country and place of residence), email address, phone number which is voluntarily provided by the Visitor.

The Visitor gives his/her consent to data collection, transfer and storage in any digital devices. 

Data Use

The data provided by the Visitor is used by the Company for the following purposes:

  • to faster and more convenient use the Resource, improve its performance, increase the service level, especially Tour reservation system;
  • to provide services and corporate support to the Customer;
  • to convey information of various kinds to the Visitor;
  • to lend legitimacy to bank transactions and make Services selected by the Visitor more accessible;
  • to fulfill the requirements of the national anti-money laundering legislation;
  • to provide convenient access to personal account with no repeat password entry;
  • to collect, store and use the information found on the Resource in personal account.

Data Transfer

When providing services or if required by national legislation the Company can transfer the collected information to:

  • the Company staff vested with the right of access to the collected information so that they could assist and support the Visitor;
  • partner companies so that they could manage and provide Tours;
  • the proper authorities if required by national legislation.

Data Withdrawal

The Visitor can withdraw his/her consent to personal data collection, transfer, storage and use. The steps for this are as follows: get in touch with the Company and formally notify it of the decision so that the Company could start the personal data deleting process. The Visitor can also require changing or deleting outdated or erroneous information. To do this it is as well necessary to get in touch with the Company.  

Privacy Provisions

The Company cares for data safety and takes technological, physical, internal corporate measures to protect the collected data. The access to the collected data is restricted for unauthorized persons. However, the Company is not responsible for privacy policy of the unauthorized persons whose hyperlinks may appear on the Resource.

Alterations in the Present Privacy Provisions

The Company can make alterations or additions to the Present Privacy Provisions. If there are any alterations or additions to be made, they will immediately be published on the Resource.

Terms and Conditions

Terms of Use
       The present terms regulate the issues of Constructour (hereinafter referred to as the “Resource”) use and that of the proposed service package including online reservation and purchase of tour programs via the Resource, email and phone number. The use of the Resource either directly or indirectly (by means of Constructour representatives) implies that customers completely accept the present terms and those of privacy provisions. The owner of the Resource retains the right to make adjustments to the present Terms.

Basic Concepts and Definitions Used in the Present Terms of Use
       The Resource – the website published on the Internet including its mobile version and smartphone applications for any platforms under CONSTRUCTOUR trademark and design. 
       The Company - SMART TOUR, limited liability company conducting its activities in compliance with the legislation of the Russian Federation and registered at the following address: Room 1, Unit XIV, Bld. 1G/1 Minskaya St., 119590 Moscow, Russia. In relation to copyright, the Resource represents composite work belonging to the Company. 
       The Tour – the excursion program, complete tourist product, object of the sale on the Resource. The Tour is worked out and provided to be sold on the Resource by Providers. Tours are selected, tested and approved for use on the Resource by the staff of the Company. Each Tour has its own data sheet made, (updated and edited when needed). Tour data sheets contain complete information on tourist products proposed to customers: detailed description, location, duration, modes of transport used, what the service includes, special terms and equipment provision, additional options, photostream, price and some more information helpful for the User. The Tour is arranged by a partner company.
       The User – the website visitor using the Resource.   
       The Provider – the partner of the Company that provides the services included in Tours, i.e., the private or legal person arranging the Tour. 
       The Rating – the Tour qualitative evaluation which is represented by numerical scale ranging from 0 to 5. The Rating based upon Visitors’ reviews and experts’ views is done by the staff of the Company. 
       The present Terms of Use are applicable to all the Services available on the Resource. By using the Resource for any purposes the Visitor admits that (s)he reviewed, accepted and agreed to the present Terms of Use as well as the Privacy Provisions. All rights to the Resource content belong to the Company. The content can only be used by the Visitor for his / her non-commercial purposes. The Company can make adjustments and editorial corrections to the present Terms of Use.

Service Description
       The Resource provides the User with detailed information on available Tours and additional options. The information is given by the Provider that is responsible for its accuracy, validity and relevance. The Company carefully checks and selects Providers and Tours but is not responsible for the quality of services delivered by Providers. The Company acts as an intermediary between the User and the Provider to assist in entry into a contract for services.
       The Resource allows Users to select, reserve and pay for both Tours and tour programs which may consist of various Tours.  
       The price for Tours indicated on the Resource comprises the entire package of services mentioned in the Tour description. The Resource does not charge extra fees for its service. The User can order additional options that are paid extra. 
       After the Tour is selected, reserved and paid in full the Customer is sent an order confirmation email followed by a voucher confirmation email, the latter with all information required including contact details of the Provider. The correct email address requested. The Company is not responsible for incorrect or misspelled email addresses. 
       Any changes, additions and agreements upon the Tour are made by the Customer and the Company via email entered when signing up. In case there are any technical problems in online reservation system, the Customer can contact the staff of the Company by phone number 8-800-200-00-78.

Reservation and Cancellation Terms
       Depending on the Tour selected the Company proposes 3 types of cancellation policy including detailed information on terms of reservation, cancellation and payment. Which cancellation policy is applicable to a particular Tour is mentioned in its data sheet. 
       1. Flexible Cancellation Policy
       In case the Tour is reserved more than 72 hours in advance, a payment is made after the Tour reservation is confirmed. In case the Tour is reserved less than 72 hours in advance, it is to be paid when reserving. 
       Reservation changes and cancellations are free of charge if they are processed more than 72 hours in advance. The Customer is refunded in the same way (s)he paid for the Tour. If reservation is cancelled within 24-72 hours prior to the start of the Tour, 50 % of its total cost is refunded. If reservation is cancelled less than 24 hours in advance, no refund is granted. 
       2. Strict Cancellation Policy
       100% of the total cost of the Tour is paid after its reservation. Reservation changes can not be made. If reservation is cancelled, no refund is granted. 
       3. Special Cancellation Policy 
       There is a special cancellation policy including special terms of reservation, cancellation and payment for a particular Tour. They are mentioned in Tour data sheets when clicking  theTerms and Conditions tag, see also Wishlist and the Reservation Section. 

Payment Terms
After the Tour is selected and its parameters are added, the Visitor is to make a payment. The Tour can be paid by credit card, bank transfer or via PayPal. Payment is accepted in local currency. The currency converter provided on the Resource must be employed by the User for informative purposes only. 

Sberbank and PayPal are the online payment services used. They are responsible for secure online payments and bank transactions in compliance with the legislation of the Russian Federation. For security reasons the Company does not store bank and card details of the Customer.

To make a payment (enter card details) your will be redirected to PAO Sberbank payment gateway. The connection with the payment gateway and data transfer is done via SSL encryption. If your bank supports secure online payment service Verified by Visa or MasterCard SecureCode, it may also require entering a password to have a payment processed. The present website supports 256-bit encryption. Privacy provisions are fulfilled by PAO Sberbank. Data entered will not be provided to unauthorized persons unless required by legislation of the Russian Federation. Card payments are made in strict compliance with the requirements of such credit card providers as Mir, Visa Int. and MasterCard Europe Sprl.
       In case reservation is changed or cancelled, the Customer is refunded under the terms applicable to the selected Tour in the same way (s)he paid for it.
       After successful reservation and payment the Customer is sent an order confirmation email. Online reservation status can also be traced on the Resource in personal account of the Customer. 

Tour Confirmation Terms
       The Company proposes Tours under the following confirmation terms:
       Instant Tour Confirmation
       The Customer is sent a voucher confirmation email within 5 minutes after online reservation.  In personal account of the Customer the Tour status is displayed as “Confirmed”. A payment is made under the terms applicable to the selected Tour.
       Tour Confirmation Within 2 Hours 
       The confirmation is applicable to the Tours requiring arrangement with the Provider. The Tour is confirmed within 2 hours after checkout. Then within 5 minutes the Customer is sent an order confirmation email informing also about the enquiry made to the Provider. In personal account of the Customer the Tour status is displayed as “Pending Confirmation”. A payment is made under the terms applicable to the selected Tour. 
       In case the Tour is confirmed, the Customer is sent a voucher confirmation email. In personal account of the Customer the Tour status is changed to “Confirmed”. If the Customer is denied confirmation, (s)he receives a notice informing that the selected Tour is impossible to manage. In personal account of the Customer the Tour status is changed to “Cancelled”. The Customer is totally refunded.  
       Special Tour Confirmation
       The confirmation is applicable to the Tours requiring long-term preparation and arrangement with the Provider which is normally connected with document approval and data provision. Additional requirements, time frames and tour confirmation terms are intended to be customized. For more information on special confirmation terms applicable to a particular Tour click the Terms and Conditions tag. If required the Customer is sent an additional enquiry.
       The Tour is confirmed according to the procedure as follows:
       - within 5 minutes the Customer is sent an order confirmation email informing also about the enquiry made to the Provider. In personal account of the Customer the Tour status is displayed as “Pending Confirmation”. A payment is made under the terms applicable to the selected Tour. 
       - in case the Tour is confirmed, the Customer is sent a voucher confirmation email. In personal account of the Customer the Tour status is changed to “Confirmed”.
       - if the Customer is denied confirmation, (s)he receives a notice informing that the selected Tour is impossible to manage. In personal account of the Customer the Tour status is changed to “Cancelled”. The Customer is totally refunded.
       Which of the tour confirmation terms is applicable to a particular Tour is mentioned in its data sheet when clicking the Terms and Conditions tag.
Intellectual Property
       The Resource together with its software, database, web design and materials are referred to as the Company’s objects of intellectual property and can not be reproduced and used without its written consent. 

Limitation of Responsibility
       In compliance with the present Terms of Use, international legislation and that of the Russian Federation the Company is only responsible for reparation in case of improper performance of its obligations when providing services. The reparation is made up to the amount of the total cost of the Customer’s order that is mentioned in an order confirmation email.
       In spite of the fact that the Company does its best to check the veracity of information concerning the Tour, directly inspect and supervise the way it is arranged, it is the Provider that is responsible for the veracity of information on the Tour they propose. 
       In case the information provided on the Resource is incorrect or the proposed service package is incomplete, the Customer is recommended to get in touch with the Company within 3 days. The staff will contact the Customer and help to settle the matter. 
       In compliance with the present Terms of Use and the legislation of the Russian Federation the Company is not responsible for sanctions, direct, indirect and subsequent damages, production losses, lost profits, decreased incomes, loss of contracts, loss of goodwill or injury to reputation,   inaccurate descriptive information on the Resource, expenses connected with network problems when the Resource is temporarily unavailable to the Customer, the Provider’s services and products. 
       By reserving and paying for the Tour the Customer recognizes that the Company does not act as an official vendor of the Tour or services provided on the Resource. 
       By downloading photos / images on the Resource the Customer confirms and recognizes that (s)he is a copyright owner who gives consent to the Company to use the downloaded photos / images on its websites and smartphone applications, in promotional materials and any other lawful manner the Company deems fit. The Customer grants the Company non-exclusive, irrevocable, vested, perpetual right and permission to use, reproduce, display, copy, distribute, license, transfer and post the photos / images in any lawful manner the Company deems fit.
       Individuals downloading the photos / images take full responsibility for all legal challenges resulting from publication and use of these objects by the Company from third parties (including owners of the objects, but they are not everything).

Bank Details:

SMART TOUR, LLC
INN 7729494713 / PSRN 1167746204548

Legal Address:
Room 1, Unit XIV, Bld. 1G/1 Minskaya St., 119590 Moscow, Russia